Message from the Manager

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Ancillary Services — Benefits via HICAPS — Quick Bites

Certain items are not able to be paid using the HICAPS system. One example is Dental Surgical extractions. These can still be claimed – the old way, by completing a Claim Form, attaching the receipt or unpaid invoice and posting to the Fund office.

Payment of benefits can be made directly to a Bank, Building Society or Credit Union account - just fill out the details on the Claim Form.

For profit or not for profit?

Phoenix Health Fund has always been a Not For Profit organisation, since 1953, when the fund came into existence, and the Board of Phoenix Health Fund strongly believes that this is the way Phoenix Health should stay.

Why is the Board committed to Not For Profit status?

The Board of Phoenix Health Fund firmly believes that it would not be in the best interests of our membership to change to ‘for profit’ status as this would mean a different approach to running the fund.

For one thing, ‘for profit’ health funds need to generate profits to pay dividends to their shareholders in addition to providing health cover for their policy holders. To pay dividends to their shareholders, they must make profits above and beyond the cost of claims, running their business and the statutory requirements of the regulator.

For-profit companies also have the additional cost of paying income tax on their profits. This would mean that to generate additional profits for shareholders, contributions would have to increase more than the average, or benefits would need to decrease, or the cost of running the fund would need to reduce.

In Phoenix Health Fund’s case, the cost of administering the business (otherwise known as ‘management expenses’) is already amongst the lowest in the industry.

In essence the Board believes that providing the health cover needs of Phoenix Health Fund members is best served by remaining a Not for Profit fund, owned and run by its members, for its members.

Phoenix Health Fund Website at www.phoenixhealthfund.com.au