Message from the Manager

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Photograph of ambulance

Coverage for Ambulance Services varies from state to state within Australia. If you live in Victoria, South Australia, Western Australia or the Northern Territory, you will need to join an Ambulance Subscription Scheme, and Phoenix will pay Ancillary Benefits towards these contributions. In Queensland, Ancillary Benefits are paid towards your Compulsory Ambulance Levy. For New South Wales and ACT, the fund pays a levy on your behalf as part of the Hospital Tables.

In the event that Emergency Ambulance transport is required while you are travelling outside your home state, the fund will cover these costs, so long as you have Ambulance Cover in your home state.

For more information, call our friendly team on Freecall 1800 028 817.

Lifetime Health Cover Loading

Lifetime Health Cover (LHC) is a federal government initiative designed to encourage people to take out hospital insurance earlier in life and to maintain their cover.

If you take out hospital cover earlier in life and maintain your hospital cover, you will pay lower premiums throughout your life compared to someone who joins when they’re older.

To avoid paying a LHC loading, you need to take out a private health insurance hospital policy by the 1st of July following your 31st birthday. For each year you delay, you will pay 2% more for your premium, up to a maximum of 70%.

Once you have paid a LHC loading on your private health insurance for 10 continuous years, the loading is removed as long as you retain your hospital cover.

Email

In an attempt to provide easier communication to you as a member, Phoenix Health Fund are asking members to consider email as an option in receiving important information from the fund. There are plenty of great advantages of using email. Not only do our members who currently use email receive instant information from us, but they are helping us reduce our footprint on the environment.

If you would like to have provide us with your email, please give us a call on FreeCall 1800 028 817 or email us at enquiries@phoenixhealthfund.com.au and leave your name and membership number along with your email address. If you haven’t heard from us in 24 hours please call our office.

Suggestions?

Can you see ways in which we could be providing a better service? Send your thoughts and recommendations to suggestions@phoenixhealthfund.com.au.